Terms and Conditions one69 – The Complete Guide to Using Malaysia's Casino Platform

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Player" or "User") and one69 ("Platform", "us"). These Terms govern your use of all services, games, features, and content available on the one69 platform.

By accessing, registering, or using any part of the one69 platform, you hereby confirm that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the platform immediately.

One69 reserves the right to modify, update, or replace any part of these Terms at any time. Notice of changes will be posted on the platform, and continued use of the platform after such changes constitutes acceptance of the updated terms.

To register and use the one69 platform, you must meet the following requirements:

• Be at least 18 years old on the date of registration.
• Not residing in any jurisdiction that prohibits participation in online gambling activities.
• Registering voluntarily for entertainment purposes and not under compulsion from any party.
• Not currently on any self-exclusion list or ban enforced by the relevant authorities.
• Acting as an individual and not as a representative or agent of any third party.

Each player is only permitted to hold one (1) active account on the one69 platform. Multiple account registrations by the same individual — whether using a different name, phone number, or email address — constitute a serious violation of these Terms and may result in the suspension of all associated accounts.

During registration, you are required to provide accurate, complete, and up-to-date information. If any of your personal details change (such as your phone number or email address), please update them in your account settings.

The KYC (Know Your Customer) process is mandatory before your first withdrawal can be processed. KYC at one69 requires you to submit:

• A copy of your Malaysian identity card (MyKad) or a valid Malaysian passport.
• Proof of ownership of the payment method used (bank statement or screenshot of the banking app).
• If requested, proof of your current residential address.

The KYC review process is typically completed within 1 to 24 business hours. Once verification is complete, all subsequent withdrawals do not require repeated document review unless there are significant changes to your account.

One69 supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (RM) with no currency conversion.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically processed and credited to your account within minutes.
• One69 does not charge any processing fees for deposits.
• Deposited funds may only be used for gaming activities on the one69 platform.

Withdrawal:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the one69 account holder.
• Withdrawal requests are processed within 15 to 60 minutes depending on the selected method.
• One69 does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own charges according to their policies.
• Withdrawals may be delayed if KYC verification or additional security checks are required.

One69 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and special festive offers. Each promotion is subject to specific terms stated on the Promotions.

General terms applicable to all bonuses at one69:

• Each bonus has a rollover requirement (wagering condition) that must be fulfilled before any winnings can be withdrawn.
• Bonuses cannot be transferred to other players or directly exchanged for cash.
• Using multiple accounts to claim the same bonus is prohibited and may result in the cancellation of all related bonuses.
• One69 reserves the right to void any bonus or winnings obtained through methods deemed as abuse of the promotional system.
• Any attempt to exploit or transfer bonuses dishonestly will result in account suspension.

One69 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Players are encouraged to check the Promotions page regularly for the latest information.

All games available on the one69 platform — including slots, Live Casino, table games, and Sports Betting — operate using certified software from world-class providers. Game outcomes are determined by a Random Number Generator (RNG) that has been independently verified, ensuring every round is fair and cannot be manipulated.

• Players are responsible for understanding the rules of each game before playing.
• Any technical disruption occurring during an active game will be investigated and resolved based on valid server records.
• One69 is not responsible for any loss of access or game interruptions caused by connectivity issues on the player's end.
• The use of automation software, bots, or any third-party tools to play is strictly prohibited.

For Sports Betting, all bets are subject to the odds displayed at the time the bet is placed. Confirmed bets cannot be cancelled or changed.

Players are required to interact with the one69 platform honestly and responsibly. The following actions are strictly prohibited and may result in immediate disciplinary action:

• Registering or using multiple accounts for any purpose.
• Sharing your login credentials with others or allowing another person to use your account.
• Using a false identity or another person's bank account information.
• Engaging in any form of money laundering through the platform.
• Using bots, automated scripts, or hacking software to gain an unfair advantage.
• Abusing the bonus or promotion system in any way.
• Colluding with other players in Live Casino games or betting.
• Communicating in a threatening, abusive, or disrespectful manner towards the customer support team.

One69 reserves the right to suspend or close any player account at any time where there is reasonable cause to do so. Situations that may trigger this action include:

• Confirmed identity fraud or use of falsified documents during KYC.
• Confirmed instances of hacking, data snooping, or attempts to damage the platform.
• Instructions from relevant authorities in relation to financial investigations.
• Violation of any section of these Terms and Conditions.

If your account is suspended for security reasons, the one69 support team will contact you via your registered email to explain the next steps. Players who wish to voluntarily close their account may do so by contacting customer support.

Valid funds in an account closed at the player's own request will be returned to the original payment method within 3 to 5 business days, subject to a final review.

One69 is fully committed to responsible gaming. We believe that casino gaming is entertainment, and it should remain that way. If you feel that gaming is starting to negatively affect your finances or personal life, we encourage you to use the self-control tools available on the platform.

Tools available at one69 include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Play Time Limit: Limit the amount of time you spend playing each day.
• Temporary Pause: Suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Block access to your account for an extended period if you need a complete break.

For more information on responsible gaming, please visit the Responsible Gaming us.

To the extent permitted by applicable law, one69 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes.
• Service disruptions caused by system maintenance or events beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Losses arising from delays or failures in the withdrawal process due to third-party factors such as banks or e-wallet providers.

One69 always strives to ensure the platform operates smoothly and securely. However, we cannot guarantee the platform will be entirely free from technical disruptions at all times.

One69 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to players via a notice on the platform or by registered email, with at least 7 days' notice before the changes take effect, unless the changes are required immediately for legal or security reasons.

Continued use of the one69 platform after updated Terms take effect is considered full acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before they come into effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the one69 platform in general, please contact our customer support team, available to assist you 24 hours a day, 7 days a week.

For questions related to your account, withdrawals, or technical issues, you may also visit the FAQ us for instant answers to the most frequently asked questions.