Your privacy is our priority. This policy clearly explains how one69 collects, stores, uses, and protects your personal information – all secured with high-grade encryption and security controls.
One69 ("Platform", "we") cares deeply about the privacy of every player who uses our platform. We understand that personal information is a sensitive asset, and we are committed to ensuring your data is handled with full responsibility, transparency, and the highest level of security.
This Privacy Policy explains in detail what data we collect, why we need it, how it is used, and the measures we take to protect it from unauthorized access. We also outline your rights as a one69 platform user in relation to your personal data.
This policy applies to all users who access the one69 platform via web browser, mobile app, or any other access method we provide.
One69 only collects data that is strictly necessary to provide you with a safe and quality service. Below are the categories of data we collect:
| Data Categories | Sample Information | Purpose of Collection |
|---|---|---|
| Identification Data | Full name, MyKad/passport number, date of birth | Identity verification (KYC) and legal compliance |
| Contact Data | Phone number, email address | Account communications, security notices, customer support |
| Financial Data | Bank account information, account holder name, partial account number | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection, platform optimisation |
| Usage Data | Game records, betting history, session duration | Responsible gaming, platform analytics, customer support |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Enhanced user experience, traffic analysis |
We do not collect data unrelated to the services we provide. All data collection is done directly from you during the registration process, platform usage, or communications with our support team.
The data we collect is used solely for the following purposes and will not be used for any other purpose without your consent:
One69 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data sharing is necessary and lawful:
All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes.
We invest seriously in security infrastructure to ensure your personal and financial data is protected at all times. The security measures we implement at one69 include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to help safeguard your account by using a strong password and never sharing your login credentials with anyone.
One69 retains your personal data for as long as your account is active or as long as needed to provide services to you. Once an account is closed, we retain your data according to the following periods:
Once the defined retention period expires, your data will be permanently deleted or anonymised in accordance with secure procedures.
One69 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Below are the types of cookies we use:
As a one69 platform user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to know what data we hold about you. Contact us at any time to request a copy of your personal data.
If your data is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
You may request deletion of your personal data. Such requests are subject to any legal retention obligations binding on us.
You may object to the processing of your data for specific purposes, such as marketing communications, at any time.
You may request a copy of your data in a machine-readable format for transfer to another platform if desired.
In certain circumstances, you may request that we limit how we process your data while a dispute is being resolved.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 business days.
The one69 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we determine that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on this platform are encouraged to contact us promptly.
One69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or improvements to our services.
Any material changes will be communicated to you via a prominent notice displayed on the platform or through your registered email. The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
Continued use of the one69 platform after changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our privacy team:
For general enquiries, you may also visit our FAQ page or contact our customer support team, available 24 hours a day, 7 days a week.
All your personal and financial data is protected with 256-bit SSL encryption – the same technology used by major Malaysian banks to secure online transactions.
Identity documents submitted during the KYC process are stored in a fully encrypted environment. Only authorized personnel are permitted to access them for verification purposes.
Your data is not a source of revenue for us. one69 has never and will never sell, rent, or trade players' personal information to any third party for commercial gain.
Your one69 account is protected by two-factor authentication (2FA), which blocks any unauthorized login attempts — even if your password has been compromised.
Our security system monitors all activity on the platform in real time to detect and block any attempts at intrusion, fraud, or unauthorised access.
You have full control over your data. From access rights to deletion requests, one69 ensures every privacy-related request is handled carefully and within the stipulated timeframe.
With a transparent privacy policy and high-grade security, you can play with full confidence at one69. Register for free today and experience the difference for yourself.